With over 20 years of experience in luxury customer service, Laura Bateman brings polish and exceptional attention to detail to every aspect of FERRY + FERRY. Having spent more than a decade immersed in the salon world, she plays an integral role in shaping the brand’s welcoming, client-focused atmosphere.

Drawing on her background in high-end hospitality, Laura quickly found her niche within the hair industry. Her natural ease with people and intuitive understanding of service soon led her from front of house to salon management. Now, as co-founder, she oversees the client experience with a calm professionalism and ensures every appointment runs smoothly. She also curates the salon’s social media, capturing its creative energy and signature sense of community.

Loved by clients for her attentiveness and genuine care, Laura has an effortless ability to make everyone feel seen, valued and completely at ease - the embodiment of the FERRY + FERRY experience.